1. The amount of the refund you receive depends on the policy of each hotel. After submitting a refund, you can see the total estimated funds you will receive.

2. If you use a credit card as your payment method when making an order, your refund will also be returned to the credit card account that you used. As for other payment methods (except for the Installment Without Credit Card method), your refund will be returned to your bank account. Be sure to input a valid bank account number.

3. If you make a payment using the Installment Without Credit Card method (Kredivo or Akulaku), then the refund will be sent to you in the form of an additional usage limit or chargeback of your Kredivo or Akulaku account.

4. The difference between the amount you receive and the estimated amount listed may occur due to changes in currency exchange rates and or changes in hotel policies. In addition, the estimated amount of refund listed does not include bank transfer fees.

5. Submission of refunds that have been sent cannot be canceled because each submission will be processed immediately.

6. The refund process is done https://www.baliluxurystay.com/ no later than 14 (fourteen) working days after the refund request is received by https://www.baliluxurystay.com/ or determined differently according to the hotel’s policy and is accompanied by the necessary data and documents. https://www.baliluxurystay.com/ will not be responsible if the partner legally cannot return the money to the customer. There may be applicable charges for the refund. If you still haven't received the refund within this time frame, please contact tiket.com customer care. This refund condition will supersede all refund conditions reflected in other documents.

7. https://www.baliluxurystay.com/ will not accept partial refunds. Refunds for hotel bookings will apply for the entire stay and the number of rooms that are been listed on one booking number.